Thank you for shopping at John Bl4ck Store. This Refund Policy outlines our policies regarding refunds for purchases made through our store.
Refund Eligibility
We offer refunds under the following circumstances:
Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately at info@johnbl4ckstore.com with details and photographic evidence of the issue. We will provide a replacement or refund as appropriate.
Incorrect Orders: If you receive an order that is incorrect (e.g., wrong size, color, or item), please contact us within [number] days of receiving your order. We will arrange for a return and either send you the correct item or issue a refund.
Non-Refundable Items
Certain items are not eligible for refunds unless they are defective or damaged upon receipt:
Personalized or Customized Items: Products that have been personalized or customized specifically for you cannot be returned unless there is a manufacturing defect or damage.
Clearance or Sale Items: Items purchased at a discounted price or during a sale event are generally not eligible for refunds unless they are defective.
Refund Process
To request a refund, please follow these steps:
- Contact us at info@johnbl4ckstore.com with your order number, details of the issue, and any relevant photographic evidence.
- We will review your request and respond promptly.
- If a refund is approved, it will be processed using the original payment method. Refunds may take [number] business days to appear in your account, depending on your financial institution.
Contact Us
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at info@johnbl4ckstore.com.